Our policy is within 30 days of receipt for an Online Purchase.

Returns and exchange are no cost for unworn and unused items. To be eligible for a return, your item must be unworn and unused (i.e., unworn, and unwashed, no scuffs on the soles of boots) It must also be in the original packaging. For boot purchases, please try them on a soft surface or carpet to avoid marks and scratching on the outsoles.  

Returning or Exchange your Online Purchase

For an exchange or return please email us at or call 346-831-2505 to specify what you would like to exchange for or return and refund. We will email you a return label. All returns are  free of charge. 

 Refunds for an Online Purchase

There is often some processing time before a refund is posted. Please allow 5 – 10 working days for online returns to be processed. Shipping Fees are not refundable. Please contact us at or 346-831-2505 if you have not received a refund.

For a purchase at a Local Gomez Western Wear Store please contact the store regarding their return or exchanges policy.